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CICU telemed command center

New telehealth command center redefines hospital care

CICU telemed command center

The new CICU command center redefines hospital care for children with the riskiest heart conditions.

Children’s National Hospital has opened a new telehealth command center that uses cutting-edge technology to keep continuous watch over the most fragile children with critical heart disease. The new command center, located in the Cardiac Intensive Care Unit (CICU), builds off a care model deployed outside the CICU in 2019, but now offers improved collaborative communication to better help predict and prevent major events, like cardiac arrest.

“The new center acts like an air traffic control tower. It allows our telehealth team to remotely monitor each patient room and alert the bedside team to any abnormal trends,” says Ricardo Munoz, M.D., executive director of the Telemedicine Program and chief of the Division of Critical Care Medicine at Children’s National. “Better communication with the bedside team and easier access to all members of the medical and surgical teams means we can provide the best possible care to these fragile infants.”

In the early stages of recovery after heart surgery, vulnerable patients can regress quickly with few outward physical symptoms. The telehealth virtual surveillance system flags early warning signs that a critically ill infant may suffer a serious adverse event.

The system combines traditional remote monitoring, video surveillance and an artificial intelligence algorithm. New features include:

  • Neuromonitoring: Doctors are developing an adaptable neuromonitoring system that can help signal an impending brain injury before it happens.
  • Echocardiography: A cardiologist, embedded in the new command center, is available to expedite and improve communication within the multidisciplinary team.
  • Real-time audio and video: A telemedicine cart is placed in the room of high-risk patients to allow for rapid communication with a bedside nurse.
  • E-CICU team: A team of CICU nurses and physicians implement a second layer of safety over patient care by doing a systematic review of video feeds from patient rooms, patient monitors, artificial intelligence tools trained to detect dangerous trends, labs and imaging studies.

Since the center’s launch, the system’s virtual surveillance has tracked 8,697 virtual surveillance activities, resulting in:

  • 2,350 non-critical communications
  • 199 critical communications that prevented major adverse events

“Parents of our highest-risk patients are comforted knowing our team of doctors and nurses are watching their child at every moment,” says Dr. Munoz. “We are one of the few pediatric hospitals in the world integrating telemedicine into our CICU. Our goal is to expand our monitoring capabilities both nationally and internationally to improve pediatric heart care.”

Children’s National is a recipient of the Telehealth Accreditation from URAC and is the first pediatric hospital to receive this recognition for its ability to leverage technologies to advance high-quality care that promotes clinical best practices, consumer protections and care continuity between patients and providers.

The Board of Visitors Telehealth Command Center was funded by an Auxiliary Board of Children’s National.

Dr. Bear Bot

Advances in telemedicine start with new cardiac critical care robot

Dr. Bear Bot

Dr. Bear Bot’s “robot-only” parking space in the Cardiac ICU. Alejandro Lopez-Magallon, M.D., is featured on the robot display screen, where he drives the robot from his location in the command center, in order to visit patient rooms and capture additional medical information and connect with patients, parents, and attending nurses and physicians.

The telemedicine robot at Children’s National arrived in late August 2018 and recently completed a 90-day test period in the tele-cardiac intensive care unit (cardiac ICU) at Children’s National. The bot travels between rooms as a virtual liaison connecting patients and attending nurses and physicians with Ricardo Munoz, M.D., executive director of the telemedicine program and the division chief of critical cardiac care, and Alejandro Lopez-Magallon, M.D., a cardiologist and medical director of the telemedicine program.

Drs. Munoz and Lopez-Magallon use a nine-screen virtual command center to remotely monitor patient vitals, especially for infants and children who are recovering from congenital heart surgery, flown in for an emergency diagnostic procedure, such as a catheterization, or who are in the process of receiving a heart or kidney transplant. Instead of traveling to individual rooms to check in on the status of one patient, the doctors can now monitor multiple patients simultaneously, enhancing their ability to diagnose, care for and intervene during critical events.

If Drs. Munoz or Lopez-Magallon need to take an X-ray or further examine a patient, they drive the robot from its ‘robot-only’ parking space adjacent to the nurse’s station, and connect with attending doctors and nurses in the teaming area. The onsite clinicians accompany one of the telemedicine doctors, both of whom remain in the command center but appear virtually on the robot’s display screen, to the patient’s room to capture additional medical information and to connect with patients and families.

Over time, the telemedicine team will measure models of efficiency in the tele-cardiac ICU, such as through-put, care coordination, and standards of safety, quality and care, measured by quality of life and short- and long-term patient health outcomes. This test run will serve as a model for future command centers offering remote critical care.

Ricardo Munoz and Alejandro Lopez-Magallon

(R) Ricardo Munoz, M.D., executive director of the telemedicine program and the division chief of critical cardiac care, and Alejandro Lopez-Magallon, M.D., a cardiologist and the associate medical director of the telemedicine program in the tele-cardiac ICU command center.

“As technology and medicine advance, so do our models of telemedicine, which we call virtual care,” says Shireen Atabaki, M.D., M.P.H., an emergency medicine physician at Children’s National, who manages an ambulatory virtual health program, which enables patients to use virtual health platforms to connect with doctors, but from the comfort of their home. “We find the patient-centered platforms and this new technology saves families’ time and we’re looking forward to studying internal models to see how this can help our doctors, enabling us to do even more.”

The ongoing virtual connection program that Dr. Atabaki references launched in spring 2016 and has enabled 900 children to connect to a doctor from a computer, tablet or smart phone, which has saved families 1,600 driving hours and more than 41,000 miles over a two-year period. Through this program, virtual care is provided to children in our region by 20 subspecialists, including cardiologists, dermatologists, neurologists, urgent care doctors, geneticists, gastroenterologists and endocrinologists.

To extend the benefits of virtual communication, while saving mileage and time, Dr. Atabaki and the telemedicine team at Children’s National will partner with K-12 school systems, local hospitals and health centers and global health systems.

The Children’s National robot was named Dr. Bear Bot after a 21-day voting period with patients and staff, beating 14 other child-selected names, including SMARTy (Special Medical Access to Remote Technology), Dr. Bot and Rosie. Dr. Bear Bot celebrated with an official reveal party on Valentine’s Day, which was streamed to over 220 patients through the hospital’s closed-circuit television and radio station.